DATA SECURITY

Enterprise-Grade Security for Healthcare Communication

At Framework Consulting Corp. d/b/a MyMedPro.io, protecting your patients' sensitive information is our highest priority. We implement multiple layers of security that meet or exceed healthcare industry standards, ensuring your practice data remains secure 24/7.

SECURITY OVERVIEW

Multi-Layered Security Architecture

Our security approach follows the

defense-in-depth

principle with multiple independent security layers:

Infrastructure Security

- SOC 2 certified cloud infrastructure with enterprise-grade protections

Data Protection

- AES-256 encryption at rest, TLS 1.3 in transit

Access Control

- Multi-factor authentication and role-based permissions

Continuous Monitoring

- 24/7 threat detection and automated response

Incident Response

- Rapid containment and breach notification procedures

Compliance Standards

HIPAA Security Rule

- Full compliance with 45 C.F.R. Part 164, Subpart C

SOC 2 Type II

- Independent audit of security controls

PIPEDA Technical Safeguards

- Canadian privacy law compliance

PCI DSS Level 1

- Payment card industry security standards

ISO 27001 Ready

- Information security management framework

INFRASTRUCTURE SECURITY

Enterprise Cloud Hosting

Amazon Web Services (AWS) Infrastructure

Certification: SOC 2, ISO 27001, HITRUST, FedRAMP
Availability: 99.99% uptime SLA with automatic failover
Geographic Distribution: Multiple availability zones for redundancy
Physical Security: Biometric access, 24/7 monitoring, environmental controls

Network Architecture

Virtual Private Cloud (VPC): Isolated network environment with private subnets
Web Application Firewall (WAF): Advanced protection against web-based attacks
DDoS Protection: Multi-Gbps mitigation with automatic scaling
Content Delivery Network (CDN): Global edge locations for optimized performance

Infrastructure Monitoring

Real-Time Monitoring

24/7 Security Operations Center (SOC): Continuous monitoring and threat detection
Automated Alerting: Real-time notifications for security events and anomalies
Performance Monitoring: System health, availability, and performance metrics
Compliance Monitoring: Automated compliance verification and reporting

Vulnerability Management

Continuous Scanning: Automated vulnerability assessment and detection
Patch Management: Regular security updates and critical patch deployment
Penetration Testing: Quarterly third-party security assessments
Security Audits: Annual comprehensive security reviews and certifications

DATA PROTECTION

Encryption Standards

Data at Rest Encryption

Algorithm: AES-256 encryption with FIPS 140-2 Level 3 validated modules
Key Management: Hardware Security Modules (HSM) with role-based access
Database Encryption: Transparent Data Encryption (TDE) for all databases
File System Encryption: Full disk encryption for all storage volumes
Backup Encryption: All backups encrypted with separate encryption keys

Data in Transit Encryption

Protocol: TLS 1.3 with Perfect Forward Secrecy for all communications
API Security: Encrypted REST APIs with certificate pinning
Voice Communication: End-to-end encryption for patient phone calls
Internal Communication: Encrypted channels for all internal data transfers
VPN Access: Secure encrypted tunnels for administrative access

Key Management

Centralized Key Management

Hardware Security Modules (HSM): FIPS 140-2 Level 3 certified key storage
Key Rotation: Automated key rotation following industry best practices
Key Escrow: Secure key recovery procedures for business continuity
Access Control: Role-based access to encryption keys with full audit trails

Key Lifecycle Management

Generation: Cryptographically secure random key generation
Distribution: Secure key distribution using established cryptographic protocols
Storage: Protected storage in tamper-resistant hardware security modules
Destruction: Secure key destruction following NIST guidelines

ACCESS CONTROL & AUTHENTICATION

Multi-Factor Authentication (MFA)

Required for All Access

Administrative Access: MFA required for all system administrators
User Access: MFA required for all healthcare provider staff
API Access: Token-based authentication with MFA verification
Emergency Access: Secure break-glass procedures with enhanced logging

Supported Authentication Methods

SMS/Voice: Phone-based verification codes
Authenticator Apps: TOTP-based authentication (Google Authenticator, Authy)
Hardware Tokens: FIDO2/WebAuthn compatible security keys
Biometric: Fingerprint and facial recognition where supported

Role-Based Access Control (RBAC)

Granular Permission System

Principle of Least Privilege: Users granted minimum access required for job functions
Role Definition: Clear separation of duties with defined access permissions
Dynamic Access: Real-time permission adjustments based on context and risk
Regular Reviews: Quarterly access reviews and permission audits

Standard User Roles



Role
Access Level
Permissions
MFA Required



Practice Owner
Full Access
All patient data, system configuration
✅ Required


Office Manager
Administrative
Patient scheduling, staff management
✅ Required


Front Desk
Operational
Appointment scheduling, patient communication
✅ Required


Support Staff
Limited
Read-only access to assigned patients
✅ Required


System Admin
Technical
System configuration, no patient data
✅ Required

Session Management

Secure Session Controls

Session Timeout: Automatic logout after 30 minutes of inactivity
Concurrent Sessions: Limited number of simultaneous sessions per user
Session Monitoring: Real-time monitoring of user sessions and activities
Secure Logout: Complete session termination with secure token invalidation

Session Security Features

Session Encryption: All session data encrypted in transit and at rest
Session Validation: Continuous validation of session integrity and authenticity
Anomaly Detection: Machine learning-based detection of unusual session patterns
Geographic Restrictions: Optional IP whitelisting and geographic access controls

📊 MONITORING & THREAT DETECTION

24/7 Security Operations Center (SOC)

Continuous Monitoring

Real-Time Threat Detection: AI-powered analysis of security events and anomalies
Automated Response: Immediate automated containment of detected threats
Expert Analysis: Human security analysts for complex threat investigation
Incident Escalation: Tiered response procedures for different threat levels

Security Event Monitoring

User Activity: Comprehensive logging of all user actions and data access
System Events: Monitoring of system changes, configurations, and updates
Network Traffic: Analysis of network communications for suspicious patterns
Application Security: Real-time monitoring of application behavior and performance

Advanced Threat Protection

Machine Learning-Based Detection

Behavioral Analytics: ML algorithms analyzing user behavior patterns
Anomaly Detection: Automatic identification of unusual activities and access patterns
Predictive Security: Proactive threat identification before security incidents occur
Adaptive Learning: Continuous improvement of detection algorithms based on new threats

Threat Intelligence Integration

Global Threat Feeds: Integration with leading cybersecurity threat intelligence
Industry-Specific Threats: Healthcare-focused threat monitoring and analysis
Zero-Day Protection: Advanced protection against unknown and emerging threats
Threat Hunting: Proactive searching for hidden threats and advanced persistent threats

Audit Logging

Comprehensive Audit Trails

User Actions: Complete logging of all user activities with timestamps
Data Access: Detailed records of all personal health information access
System Changes: Full audit trail of system configurations and updates
Security Events: Comprehensive logging of all security-related events

Log Management

Retention Period: Minimum 6 years retention for HIPAA compliance
Secure Storage: Encrypted storage of audit logs with integrity verification
Real-Time Analysis: Continuous analysis of audit logs for security insights
Compliance Reporting: Automated generation of compliance and audit reports

INCIDENT RESPONSE & RECOVERY

Incident Response Team

24/7 Response Capability

Security Operations Center: Round-the-clock monitoring and initial response
Incident Commander: Designated leader for coordinating incident response
Technical Specialists: Expert analysts for forensic investigation and remediation
Communication Team: Dedicated personnel for stakeholder communication

Response Procedures

Detection & Analysis (0-1 hour): Threat identification and initial assessment
Containment (1-4 hours): Immediate threat containment and damage limitation
Investigation (4-24 hours): Forensic analysis and root cause identification
Recovery (24-72 hours): System restoration and security enhancement
Post-Incident (1-2 weeks): Lessons learned and process improvement

Breach Notification

Rapid Notification Procedures

Healthcare Provider Notification: Within 24 hours of incident discovery
Regulatory Notification: HIPAA (60 days), PIPEDA (as soon as feasible)Individual Notification: Coordinated with healthcare providers as required
Documentation: Comprehensive incident documentation and reporting

Breach Assessment Criteria

Scope Analysis: Number of individuals and types of information affected
Risk Assessment: Likelihood of harm and potential impact to individuals
Regulatory Requirements: Compliance with HIPAA and PIPEDA notification rules
Mitigation Measures: Actions taken to reduce risk and prevent recurrence

Business Continuity

Disaster Recovery Planning

Recovery Time Objective (RTO): Maximum 4 hours for service restoration
Recovery Point Objective (RPO): Maximum 1 hour of potential data loss
Geographic Redundancy: Multiple data centers across different regions
Automated Failover: Seamless transition to backup systems during outages

Backup and Recovery

Automated Backups: Continuous data backup with point-in-time recovery
Encrypted Storage: All backups encrypted with separate encryption keys
Geographic Distribution: Backups stored in multiple geographic locations
Regular Testing: Monthly disaster recovery testing and validation

VULNERABILITY MANAGEMENT

Continuous Security Assessment

Automated Vulnerability Scanning

Daily Scans: Automated vulnerability assessment of all systems and applications
Patch Management: Rapid deployment of security patches and updates
Configuration Management: Continuous monitoring of security configurations
Compliance Verification: Automated verification of security control effectiveness

Third-Party Security Testing

Quarterly Penetration Testing: Comprehensive security testing by certified ethical hackers
Annual Security Audits: Independent third-party security assessments
Code Reviews: Regular security reviews of application code and configurations
Vendor Assessments: Security evaluation of all third-party service providers

Security Development Lifecycle

Secure Development Practices

Security by Design: Security considerations integrated from initial design phase
Secure Coding Standards: Industry-standard secure coding practices and guidelines
Code Reviews: Mandatory security reviews for all code changes and deployments
Security Testing: Comprehensive security testing before production deployment

DevSecOps Integration

Automated Security Testing: Security tests integrated into continuous integration/deployment
Infrastructure as Code: Secure, version-controlled infrastructure deployment
Container Security: Secure containerization with vulnerability scanning
Configuration Management: Automated security configuration deployment and monitoring

🏥 HEALTHCARE-SPECIFIC SECURITY

PHI Protection Measures

Specialized Healthcare Security

HIPAA Technical Safeguards: Full compliance with HIPAA Security Rule requirements
Minimum Necessary Access: Data access limited to minimum necessary for job functions
De-identification Processes: Secure de-identification of data for analytics and AI training
PHI Transmission Security: Enhanced protection for Protected Health Information transmission

Healthcare Communication Security

Encrypted Voice Calls: End-to-end encryption for all patient phone communications
Secure Messaging: HIPAA-compliant messaging with encryption and audit trails
Appointment Data Protection: Enhanced security for appointment scheduling information
Patient Identity Verification: Secure procedures for verifying patient identity

Compliance Integration

Regulatory Alignment

HIPAA Security Rule: Complete implementation of administrative, physical, and technical safeguards
PIPEDA Safeguards: Technical and organizational measures meeting Canadian privacy requirements
Provincial Health Privacy: Compliance with PHIPA, HIA, and other provincial health privacy laws
Professional Standards: Alignment with healthcare professional regulatory requirements

Audit and Reporting

Compliance Dashboards: Real-time monitoring of compliance status and metrics
Automated Reporting: Regular compliance reports for internal and external audits
Risk Assessments: Annual comprehensive security risk assessments
Continuous Monitoring: Ongoing compliance verification and improvement

📋 SECURITY CERTIFICATIONS & AUDITS

Current Certifications

SOC 2 Type II

Annual Audit: Independent examination of security controls over 12-month period
Control Areas: Security, Availability, Processing Integrity, Confidentiality, Privacy

HIPAA Compliance

Security Rule Compliance: Full implementation of HIPAA Security Rule requirements
Privacy Rule Compliance: Comprehensive privacy protection measures
Business Associate Status: Certified Business Associate with executed BAAs
Annual Assessment: Comprehensive HIPAA compliance review and verification

PCI DSS Level 1

Payment Security: Highest level of payment card industry security compliance
Scope: All payment processing systems and customer billing data
Quarterly Scans: Regular vulnerability scans and security assessments
Annual Audit: On-site security audit by Qualified Security Assessor

Ongoing Security Assessments

Monthly Security Reviews

Vulnerability assessment reports and remediation status
Security incident analysis and lessons learned
Compliance monitoring and gap analysis
Security metrics tracking and trend analysis

Quarterly Penetration Testing

Comprehensive security testing by certified ethical hackers
Network, application, and social engineering assessments
Detailed findings reports with remediation recommendations
Verification of security improvements and controls

Annual Comprehensive Audits

Third-party security audit by certified cybersecurity firms
Compliance assessment for HIPAA, PIPEDA, and other regulations
Business continuity and disaster recovery testing
Security policy and procedure review and updates

SECURITY CONTACT INFORMATION

Security Team

Security Officer

Email: [email protected]

Phone: 1-778-608-8265

Security Operations Center

Email: [email protected]

Emergency: 24/7 via security hotline

Incident Reporting

Email: [email protected]

Security Resources

Security Documentation

Security policies and procedures
Incident response playbooks
Business continuity plans
Compliance certification documents

Security Training

Security awareness training materials
Best practices guides and checklists
Incident reporting procedures
Emergency contact information

Security Status

Real-Time Status: status.mymedpro.io
Security Alerts: Subscribe to security notifications
Maintenance Windows: Scheduled maintenance and updates
Performance Metrics: System availability and performance data

CLIENT SECURITY RESPONSIBILITIES

Shared Responsibility Model

While we provide enterprise-grade security infrastructure, security is a shared responsibility:

MyMedPro.io Responsibilities

Infrastructure security and monitoringData encryption and protectionAccess control systems and authenticationIncident response and breach notificationCompliance with healthcare security regulations

Healthcare Provider Responsibilities

Strong password policies and MFA usage
Staff security training and awareness
Proper handling of patient information
Timely reporting of security incidents
Compliance with practice-specific security policies

Best Practices for Healthcare Providers

Password Security

Use strong, unique passwords for all accountsEnable multi-factor authentication for all usersRegularly update passwords and review access permissionsNever share passwords or authentication credentials

Device Security

Keep all devices updated with latest security patches
Use endpoint protection software on all devices
Implement screen locks and automatic logout procedures
Secure physical access to devices and workstations

Staff Training

Provide regular security awareness training
Train staff on recognizing phishing and social engineering attacks
Establish clear security policies and procedures
Conduct regular security drills and assessments

Incident Reporting

Report suspected security incidents immediately
Document all security events and unusual activities
Cooperate fully with incident investigation procedures
Implement corrective measures as recommended

Have questions about our security measures?

Contact our Security Team at [email protected] or 1-778-608-8265

Report a Security Issue:

Immediate: [email protected] | 24/7 Security Hotline: 1-778-608-8265

Last Updated:

June 17, 2025